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Terms And Conditions

Terms & Conditions:

Cookies

We use cookies to ensure that we give you the best experience on our website. By continuing to use our website without changing the settings, you are agreeing to our use of cookies. Most websites nowadays use cookies to improve your user experience by enabling that website to ‘remember’ you. Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, getting user and click statistics, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognize you and it won’t be able to keep you logged in. If you do not wish to receive our cookies, the website www.aboutcookies.org gives step by step guidance on how to disable cookies.

Data Protection and Confidentiality

When you register on this website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. Therefore, you should keep your password safe at all times and not disclose it to anyone. We advise you to change it immediately if you feel it has been compromised. Information and personal data provided by you through your account will be treated in confidence and will not be disclosed to third parties unless required to do so by law. Personal data is collected by ICC Services SAS, 33 – 43 avenue du Président Wilson, 75116 Paris France. The details you provide here will be used for registration, customer service and commercial promotion only. They will be stored in ICC’s databases for the sole use of ICC (International Chamber of Commerce and its wholly-owned affiliate ICC Services). Under the French Act on Data Processing, Data Files and Individual Liberties (loi informatique et libertés) of 6 January 1978, you may have access to these details and request deletions and corrections at any time by contacting ICC Services. Click here to send a message.

Terms of Sale:

The Purchase Agreement

Any contract for purchases made through the website will be with ICC Services SAS, An affiliate of the International Chamber of Commerce (ICC) situated at 33-43 avenue du Président Wilson, 75116 Paris, Registered at RCS Paris with the number B 313 975 237, Intra-community VAT number FR 45 313 975 237.

Payment Options

Please note that orders must be prepaid to allow immediate treatment and prices on our website do not include VAT, handling and delivery charges.


We offer the following payment methods:

  • Credit Card: You may pay with Visa, Eurocard, Mastercard, or American Express.
     
  • Bank Transfer: Please print your order which contains our full banking details, and fax it with a copy of your remittance advice to +33 1 49 53 29 02. Our account details are as follows:

HSBC, 103 avenue des Champs Elysées, 75008 Paris, France
IBAN: FR76 3005 6007 2807 2836 8014 517
BIC: CCFRFRPP
RIB: 30056 00728 07283680145 17 (for customers in France)

  • Cheque: Please print your order confirmation and send it by post along with a cheque (payable to ICC Services) to ICC Services/Publications, 33/43 avenue du Président Wilson, 75116 Paris, France
     
  • Paypal: Soon, you will be able to use the Paypal system as well on our website.

When you place an order on www.store.iccwbo.org, you will receive and order confirmation and, if the order has not been paid yet, a pro-forma invoice. Upon receipt of payment, your order will be dispatched according to your choice of delivery method, from our warehouse to the address provided during your purchase.

Customer Service

If you experience a problem with your order, please contact us immediately. We may ask for your company name, order number, approximate date of order so we can research the problem.

You can reach our customer service department by:

Tel: +33-1-43-53-30-56
E-mail: publications@iccwbo.org

We will do all we can to solve your problem as soon as possible.

Cancellation of your order

If an error or inaccuracy occurs with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price and availability of the goods, and to confirm whether you wish to continue with the order at the amended price.

If you wish to cancel your order or receive a wrong or damaged product, please refer to our return policy.

Availability of goods you order

Information on this website is provided on an "as is" and "as available" basis. ICC (which includes its subsidiaries and affiliates) makes every effort to ensure, but does not guarantee, the accuracy or completeness of the information on this website. Under no circumstances shall ICC be liable for any loss, damage, liability or expense suffered which is claimed to result from use of this site, including without limitation, any fault, error, omission, interruption or delay. ICC provides no guarantees or warranties – express or implied – about this website, the use of which is at the user's sole risk.

Should our stocks not suffice to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited from your credit card will be re-credited to your account. We will notify you by email at the address given by you. Please note: we endeavor to bring our customers the best value we can by offering specials, but please bear in mind that stocks can be limited at the special offer price, and subject to availability. We update our website as quickly as possible. However, the process of updating the website when goods have sold out at promotional price can take a few hours. Please note that the price the goods are offered for tender are as displayed in the Shopping Basket. RPlease be assured that your credit card will only be debited as your order or individual items from your order are dispatched.

Liability

ICC (which includes its subsidiaries and affiliates) will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us under this condition and ICC shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Force Majeure

ICC (which includes its subsidiaries and affiliates) shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Invalidity

If any part of these conditions is unenforceable (including any provision in which ICC excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Governing Law

The contract between us shall be governed by and interpreted in accordance with French law, and the Courts of Paris shall have jurisdiction to resolve any disputes between us.


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