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ICC STORE

FAQs

How can I order an ICC Publication?

Where can I find a summary of all my orders placed on the ICC Store?

What can I do if I have forgotten my password?

What are the payment methods?

Can I receive a quotation/pro-forma invoice before sending my payment information?

What are the delivery methods?

How much does the delivery cost?

How long does it take to receive my books?

What kind of VAT do I have to pay?

How can I contact ICC Services/Publications?

Is there a discount for bulk orders?

What is your return policy?

What is your copyright policy?

What is an e-book?

Do ICC publications exist in other languages than those available on the website?

How do I get information or subscribe to the ICC Dispute Resolution Bulletin?

How can I submit my manuscript to ICC Services?

 

How can I order an ICC Publication?

To complete the whole process order online:

-       Choose the product/publication

-       Add to cart

-       Click on your cart

-       Check out

-       Create your account for the ICC Store

-       Complete the billing and shipping addresses

-       Select the shipping method

-       Select your payment method

-       Confirm your order

You will receive a message on your e-mail address summarizing your order.

When your order is processed, you will also receive a copy of the delivery note and the following day a copy of the invoice.

If you bought an e-book, you can find the downloadable link in the section “My account” under “Downloadable products”.

In case you selected a payment by cheque or by wire transfer, kindly note that we will send you the purchased books upon receipt of payment.

N.B. In accordance with the French Act on Data Processing, Data Files and Individual Liberties (Loi informatique et libertés) from 1978, you are free to access and change information you provide at any time. Simply log into your account in order to change, update or correct your data.

Where can I find a summary of all my orders placed on the ICC Store?

Once you logged in to the ICC Store (enter e-mail address and password), you can click on “My account”. In this section, you can modify your contact details, see all the previous orders you placed and access your e-book links.


What can I do if I have forgotten my password?

Simply click on the icon “log in”. Type your e-mail address and click on “Forgot password?” The system will send you automatically a new password. You can then copy and paste it in the password field.

This password can be modified when you click on “My account” and “change password” (top right of the page).


What are the payment methods?

You can choose one of the following options:

  • Credit Card: You may pay with Visa, Mastercard, or American Express online directly on our website.
  • Bank Transfer: Please print your order which contains our full banking details, and fax it with a copy of your remittance advice to +33 1 49 53 29 02. Our banking information is as follows:

HSBC
103 avenue des Champs Elysées
75008 Paris, France
IBAN: FR76 3005 6007 2807 2836 8014 517 
BIC: CCFRFRPP 
RIB: 30056 00728 07283680145 17 (for customers in France)

  • Cheque: Please print your order and send it by post along with a cheque (payable to ICC Services) to this address: ICC Services/Publications, 33-43 avenue du Président Wilson, 75116 Paris, France.

Can I receive a quotation/pro-forma invoice before sending my payment information?

For customers requiring a quotation/pro-forma invoice for their order, the whole order process must be carried out directly online and the payment by cheque or bank transfer selected. Thus, your online order will be registered properly and a pro-forma invoice for the total order value will automatically be sent to your email address.

Kindly note that proforma are generated twice a day: once at noon and again at midnight.


What are the delivery methods?

Printed publications:

For international deliveries you may choose between

-       Priority airmail

-       Express Courier Service (DHL)

 

For France, you can choose between

-       Regular mail (“poste ordinaire”)

-       Colissimo

 

E-publications (e-books):

When purchasing ebooks, in addition to the order recap, you will receive an email with links to download your ebooks. The e-book link will be also available in the section “My account” and then “Downloadable products”. Please make sure to download beforehand the free eReader Adobe® Digital Editions (ADE). For more information, kindly refer to our e-book FAQs

How much does the delivery cost?

a/ For priority airmail: handling and delivery charges are equivalent to 30% of the total order value.

b/ For express courier service (DHL): handling and delivery charges are equivalent to 35% of total order value.

c/ For deliveries in France, charges are 15% (regular mail) and 20% (Colissimo) of the total order value.

Kindly note that the delivery cost includes the handling of the order and its shipment.

Shipment and Customs regulations:

Incoterms® 2010: All shipments of publications are processed in DDP (Delivery Duty Paid, as per the Incoterms® 2010 rule in force).

Customs regulations: Shipments to certain countries will require that our customers provide administrative paperwork to their customs authorities. For more information please contact your local customs authorities or contact the nearest DHL agency.

How long does it take to receive my books?

The following delivery times are based on working days.

By priority airmail: 5 to 15 days depending on destination.

Express courier service: 2 to 4 days depending on destination.

In France: by regular mail it takes 5 - 8 days and by “Colissimo”, 3 to 5 days.

What kind of VAT do I have to pay?

EU customers are requested to provide their intra-community VAT Number without which 5.5% of the total order value will be added as VAT.

For all French customers, the VAT of 5.5% is added automatically.

How can I contact ICC Services/Publications?

ICC Services/ Publications
Customer Service
 
33-43 avenue du Président Wilson
75116 Paris, France 

Tel: +33 1 49 53 30 56  
Fax: +33 1 49 53 29 02
Email: publications@iccwbo.org

 

Is there a discount for bulk orders?

Simply send an e-mail mentioning the publication and the quantity required to publications@iccwbo.org.


What is your return policy?

If you wish to cancel your order, please send the publication(s):

-       in resalable state and if possible in the original packaging

-       with a copy of the delivery note

 to our return address at your own cost within 14 days of purchase.

 

ICC Services - Publications
33-43 avenue du Président Wilson
75116 Paris
France

 

Feel free to send us also an e-mail at publications@iccwbo.org to inform us that you wish to return the publication(s) you bought. Please mention the order reference or the delivery note in your message.

 

We will inform you by e-mail once we receive the returned package.

If you receive a wrong or damaged publication, we will send you a correct/replacement copy at our expense. Please inform us as soon as you realize the damage/error by sending a message to publications@iccwbo.org. All returned items (except damaged ones) should be in resalable condition.


What is your copyright policy?

All ICC publications, software products and e-books are copyrighted by the International Chamber of Commerce, ICC. Accordingly, ICC holds all rights as defined by the French Code of Intellectual Property. No parts of our publications may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, scanning, recording or otherwise) without the prior written permission of ICC Services/Publications.

If you wish to reproduce parts of an ICC publication, please contact publications@iccwbo.org

What is an e-book?

A PDF ebook is a PDF file that is copyright-protected using Adobe® DRM (Digital Rights Management). Ebooks may also have certain permissions set to control if the e-book can be printed, copied or when it expires.

You can print one copy of the e-book and save it in your Adobe Library.

For more information, please refer to our e-Book FAQs.  

Do ICC publications exist in other languages than those available on the website?

A number of ICC publications have been translated into various languages by ICC National Committees (particularly Incoterms® and Uniform Customs and Practice for Documentary Credits, UCP). If you are interested in a particular publication in your language, please contact the ICC National Committee in your country. Click here to find a contact in your region.


How do I get information or subscribe to the ICC Dispute Resolution Bulletin?

For more information on the ICC Dispute Resolution Bulletin and how to subscribe, click here or email publications@iccwbo.org


How can I submit my manuscript to ICC Services?

ICC Services Publications Department considers manuscripts on international trade, international banking, international arbitration and related subjects. Please send your texts to the following address:

ICC Services, 
Publications Department 
33-43 avenue du Président Wilson
75116 Paris, France 


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