Close
ICC STORE

FAQs

How can I order an ICC Publication?

How can I find a publication on the website?

What can I do if I have forgotten my password?

What are the payment methods?

Can I receive a quotation/pro-forma invoice before sending my payment information?

What are the delivery methods?

How much does the delivery cost?

How long does it take to receive my books?

What kind of VAT do I have to pay?

I cannot access the payment page, what could be the problem?

How can I contact ICC Services/Publications?

Is there a discount for bulk orders?

What is your return policy?

What is your copyright policy?

Which formats of publications do you offer?

What is an e-book?

What are the Incoterms® rules?

Do ICC publications exist in other languages than those available on the website?

How do I get information or subscribe to the ICC International Court of Arbitration Bulletin?

Is there an ICC representative in my country?

How can I submit my manuscript to ICC Services?

How do I contact an ICC commission?

If I am an individual (not representing a company), can I place an order online at www.store.iccwbo.org?



How can I order an ICC Publication?

To add an item on this website to your shopping cart, simply click on the ‘add to cart’ icon on the relevant product page.  The shopping basket will retain your items while you browse the website until you choose to checkout. You can also change the quantity on the basket page (you need to update the shopping basket after you change the quantity). Once you have all the books you need, click on “proceed to check out” to confirm Shipping and Billing Address, to select Payment and Shipping methods and to confirm your order. We will send you the purchased books upon receipt of payment.

N.B. In accordance with the French Act on Data Processing, Data Files and Individual Liberties (Loi informatique et libertés) from 1978, you are free to access and change information you provide at any time. Simply log into your account in order to change, update or correct your data.


How can I find a publication on the website?

Use the search tab to find specific publications. You can either search by keyword (UCP, arbitration), publication number (600, 750) or author (Jan Ramberg). 


What can I do if I have forgotten my password?

Simply click on the icon “access your account”. Under the button “sign into your account” you will find an option "forgotten your password?” In order to reset your password you must select the “click here” icon and enter the email address that you use to log on.  We will send you an email with a new password (which you can change after logging into your account).


What are the payment methods?

You can choose one of the following options:

  • Credit Card: You may pay with Visa, Mastercard, or American Express online directly on our website.

  • Bank Transfer: Please print your order which contains our full banking details, and fax it with a copy of your remittance advice to +33 1 49 53 29 02. Our banking information is as follows:

HSBC
103 avenue des Champs Elysées
75008 Paris, France
IBAN: FR76  3005 6007 2807 2836 8014 517 
BIC: CCFRFRPP 
RIB: 30056 00728 07283680145 17 (for customers in France)

  • Cheque: Please print your order and send it by post along with a cheque (payable to ICC Services) to this address: ICC Services/Publications, 33-43 avenue du President Wilson, 75116 Paris, France.

Can I receive a quotation/pro-forma invoice before sending my payment information?

For customers requiring a quotation/pro-forma invoice for their order, the whole order process should be made directly online and the payment by cheque or bank transfer selected. Thus, your online order will be registered properly and a pro-forma invoice for the total order value will automatically be sent to your email address.


What are the delivery methods?

For printed publications, you can choose between two delivery methods. Your books will be dispatched to you upon receipt of payment. For international deliveries, you may choose between priority airmail or express courier service. For deliveries to France, you may choose between poste ordinaire or Colissimo.

Your e-books will be sent to you by email which contains an activation link for download. Please ensure you have the necessary software installed on your device before activating the link. For more information, kindly refer to our e-book FAQs

Shipment and Customs regulations:

Incoterms® 2010: All shipments of publications are processed in DDP (Delivery Duty Paid, as per the Incoterms® 2010 rule in force).

Customs regulations: Shipments to certain countries that are not members of the European Union will require that our customers provide administrative paperwork to their customs authorities (customs procedure are strictly enforced in Russia, China and Saudi Arabia). For more information please contact your local customs authorities or contact the nearest DHL agency.

How much does the delivery cost?

For priority airmail, delivery and handling charges are equivalent to 30% of the total order value. For express courier service (DHL), delivery and handling charges are equivalent to 35% of total order value. For deliveries in France, charges are 15% (poste) respectively 20% (Colissimo) of the total order value.

How long does it take to receive my books?

Delivery by priority airmail usually takes 5 to 15 working days depending on destination. Express courier service takes 2 to 4 working days depending on destination.

In France, delivery by poste ordinaire takes 5 - 8 working days depending on destination; delivery by Colissimo should take no longer than 5 working days depending on destination.

For more information, please see our Shipping Information here

What kind of VAT do I have to pay?

If you are from an EU country but don't have an intra-community VAT number or if you are based in France, French VAT applies.


I cannot access the payment page, what could be the problem?

You may have forgotten to fill in a required field during the order process. A red asterisk (*) indicates which fields need to be completed. Should you receive an error message, please contact publications@iccwbo.org or call us at +33 (0)1 49 53 30 56. 

How can I contact ICC Services/Publications?

Click here to go to the contact page.  

Is there a discount for bulk orders?

We offer discounts for bulk orders on a case-by-case basis. Contact us directly with details of quantity and publications at publications@iccwbo.org.


What is your return policy?

Please see our Return Policy here


What is your copyright policy?

All ICC publications, software products and e-books are copyrighted by the International Chamber of Commerce, ICC. Accordingly, ICC holds all rights as defined by the French Code of Intellectual Property. No parts of our publications may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, scanning, recording or otherwise) without the prior written permission of ICC Services/Publications.

If you wish to reproduce parts of an ICC publication, please contact publications@iccwbo.org

 

Which formats of publications do you offer?

Most of our publications are available in printed and e-book format. Furthermore, some of the ICC codes and rules are available for free consultation online on the ICC home page (www.iccwbo.org). 

What is an e-book?

An e-book is an electronic publication that you can read on a PC, tablet or similar electronic devices. When you purchase an e-book, you will receive a link via email  which enables you to download your e-book. All you need is an internet connection and Adobe Digital Editions 1.7.1 (for some mobile devices the Bluefire Reader)  or higher, which can be downloaded for free on the Adobe website.

For more information, please refer to our e-Book FAQs.  

What are the Incoterms® rules?

International Commercial Terms (Incoterms®) are standard trade definitions most commonly used in international sales contracts. ICC’s Incoterms® rules are regularly incorporated into sales contracts worldwide. They help importers and exporters to avoid costly misunderstandings by clearly defining the responsibilities of sellers and buyers for the delivery of goods. The ICC Guide to Incoterms® 2010 is the official handbook accompanying the latest edition of these global trade standards.

For more information, visit the official Incoterms® website www.incoterms.org.  

Do ICC publications exist in other languages than those available on the website?

A number of ICC publications have been translated into various languages by ICC National Committees (particularly Incoterms® and Uniform Customs and Practice for Documentary Credits, UCP). If you are interested in a particular publication in your language, please contact the ICC National Committee in your country. Click here to find a contact in your region.


How do I get information or subscribe to the ICC Dispute Resolution Bulletin?

For more information on the ICC International Court of Arbitration Bulletin and how to subscribe, click here or email publications@iccwbo.org


Is there an ICC representative in my country?

We have representatives in more than 90 countries all over the world. To find your local representative or National Committee, please visit the ICC Worldwide section on the ICC website.


How can I submit my manuscript to ICC Services?

ICC Services Publications Department considers manuscripts on international trade, international banking, international arbitration and related subjects. Please send your texts to the following address:

ICC Services, 
Publications Department 
33-43 avenue du Président Wilson
75116 Paris, France

For submissions to the ICC Dispute Resolution Bulletin, please email publications@iccwbo.org

An internal committee will review your submission carefully and we will get in touch with you in due course.


How do I contact an ICC commission?

Visit the ICC Home Page www.iccwbo.org to find an ICC commission's contact information.

 

 If I am an individual (not representing a company), can I place an order online at www.store.iccwbo.org?

Yes, you can. If you are an individual, simply leave the field "company" empty when filling in your customer information.

 


Sign up for our newsletter: